Shipment

STILL QUESTIONS?

CONTACT US - onlineshop@gluecksstern.de

WHEN WILL MY ORDER BE SHIPPED?

WE DO OUR BEST TO PROCESS AND SHIP YOUR GlücksStern PRODUCT AS FAST AS LIGHTNING. USUALLY THERE IS A 24 HOUR PROCESSING TIME. IF YOU PLACED YOUR ORDER OVER THE WEEKEND OR ON A HOLIDAY, WE WILL START PROCESSING YOUR ORDER THE FOLLOWING BUSINESS DAY. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING CODE ONCE YOUR ORDER HAS BEEN SHIPPED.

VAT AND CUSTOMS FEES ARE INCLUDED FOR EU ORDERS (WE SHIP FROM GERMANY)

FOR THE REST OF THE WORLD, VAT AND CUSTOMS FEES MAY APPLY

WHEN WILL I RECEIVE MY ORDER?

OUR ORDERS ARE SHIPPED FROM OUR WAREHOUSE IN OSTRACH (GERMANY). TRANSIT TIMES START FROM THE DATE THE ORDER IS FIRST SHIPPED, NOT THE DATE THE ORDER IS PLACED. SCHEDULES START FROM THE SHIP DATE. PLEASE ALLOW 24 HOURS FOR YOUR ORDER TO BE PROCESSED.

HERE IS A TIMELINE OF WHEN YOU CAN EXPECT YOUR GlücksStern PRODUCT:

GERMANY

1-2 WORKING DAYS

SWITZERLAND

3-4 WORKING DAYS

EUROPE

3-4 WORKING DAYS

REST OF THE WORLD

4-10 WORKING DAYS

CUSTOM FEES

THE SHIPPING COSTS DO NOT INCLUDE ANY DUTIES OR CUSTOMS FEES THAT MAY APPLY WHEN SHIPPING TO COUNTRIES OUTSIDE EUROPE. GlücksStern IS NOT RESPONSIBLE FOR THESE COSTS.