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General terms and conditions of business

General Terms and Conditions (GTC) of Glücksstern

1. Scope
These General Terms and Conditions (GTC) apply to all contracts concluded via the Glücksstern online shop between us (Glücksstern, owner: Kevin Giesler, address: Salemer Weg 3 88356 Ostrach, email: onlineshop@gluecksstern.de , telephone: +49 7585 9358475) and our customers.

2. Contracting parties and conclusion of contract
(1) The purchase contract is concluded with Glücksstern.
(2) By clicking the "Buy now" button, you submit a binding offer to purchase the goods in your shopping cart. The contract is concluded when we accept your order by sending an order confirmation via email or by shipping the goods.

(3) For deliveries to Switzerland, the purchase contract is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT). MeinEinkauf AG also handles customs clearance, invoicing, and delivery within Switzerland. This service is included in the purchase price and any applicable shipping costs.

To ensure smooth delivery to Switzerland, we inform you for the sake of transparency that MeinEinkauf GmbH in Konstanz (DE285677365) is also integrated into the distribution chain. This does not incur any additional costs for the buyer.

3. Prices and shipping costs
(1) All prices in our online shop are in euros and include VAT.
(2) In addition to the product prices, shipping costs will be added, which are stated in the respective product description.

4. Terms of payment
We offer the following payment methods:

  • Prepayment by bank transfer

  • PayPal

  • credit card

  • Klarna (invoice & installment purchase)

  • Other payment methods subject to availability

5. Delivery and delivery conditions
(1) Delivery takes place within Germany and to selected EU countries.
(2) The delivery time is usually 2-5 working days.
(3) If an item is not available, we will inform you immediately.

6. Right of withdrawal
(1) Consumers have a statutory right of withdrawal of 14 days.
(2) The exact cancellation policy and the sample cancellation form can be found here https://gluecksstern.de/pages/widerrufsbelehrung

7. Returns & Return Shipping Fee
(1) In the event of a cancellation, the customer shall bear the costs of return.
(2) We charge a return shipping fee of €5 unless the return is due to an error on our part.
(3) Further information on returns can be found in our cancellation policy.

8. Retention of title
The goods remain our property until full payment has been made.

9. Warranty & Liability
(1) The statutory warranty rights apply.
(2) We shall not be liable for slight negligence unless it concerns essential contractual obligations or injuries to life, body or health.

10. Dispute resolution
(1) The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr .
(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Should individual provisions of these General Terms and Conditions be invalid, the remaining provisions of the contract shall remain valid. The statutory provisions shall apply in place of the invalid provision.

As of February 2025