General terms and conditions of business

Q: How do your jeans fit?

Our jeans are generally true to size . Information regarding the fit (e.g., "runs large/small") can be found directly in the respective product description.

Q: Which size should I choose?

Please refer to our size chart . If you are between sizes or unsure, we generally recommend choosing the smaller size for styles with a high stretch content.

General Terms and Conditions (GTC) of Glücksstern
As of January 2026

1. Scope

These terms and conditions apply to all contracts concluded via the online shop of

Lucky Star
Owner: Kevin Giesler
Salemer Weg 3, 88356 Ostrach, Germany
Email: onlineshop@gluecksstern.de
Telephone: +49 7585 9358475

agreements are made between us and our customers.

2. Contracting parties and conclusion of the contract

(1) The purchase agreement is concluded with Glücksstern.

(2) The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

(3) By clicking the “Buy now” button, you submit a binding offer to purchase the goods in your shopping cart. The contract is concluded when we accept your order by sending an order confirmation via email or by dispatching the goods.

(4) Deliveries to Switzerland

For deliveries to Switzerland, the purchase agreement is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT). MeinEinkauf AG also handles customs clearance, invoicing, and delivery within Switzerland. This service is included in the purchase price and any applicable shipping costs.

To ensure smooth delivery to Switzerland, we would like to inform you, for the sake of transparency, that MeinEinkauf GmbH in Konstanz, Germany (DE285677365) is also involved in the supply chain. This will not incur any additional costs for the buyer.

3. Prices and shipping costs

(1) All prices are in euros and include statutory VAT.

(2) Shipping costs may apply in addition to the product prices. These will be shown separately during the ordering process.

4. Payment terms

The following payment methods are available in our online shop:

Advance payment via bank transfer
PayPal
credit card
Klarna (invoice and installment purchase)
TWINT (only available for delivery addresses in Switzerland)
Other payment methods depending on availability

The available payment methods are displayed during the order process. If a payment service provider is selected, payment processing is handled by the respective provider in accordance with their terms of service.

5. Delivery and delivery conditions

(1) Delivery is made within Germany as well as to selected countries of the European Union and internationally.

(2) Delivery time within Germany
The delivery time is usually 1-3 working days after conclusion of the contract.

(3) For deliveries to other countries, the delivery times indicated on the shipping costs page apply.

(4) If an item is unavailable, you will be informed immediately.

6. Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days. The complete cancellation policy and the sample cancellation form can be found at:
https://gluecksstern.de/pages/widerrufsbelehrung

7. Returns

(1) In the event of cancellation, you shall bear the direct costs of returning the goods.

(2) For returns within Germany, we will provide a return label upon request for a fee of €5.00. Use of this label is voluntary. Alternatively, you can arrange the return yourself.

(3) The charge will only be applied if this return label is used as a shipping service.

(4) In the event of a defect or error on our part, we will bear the return shipping costs.

8. Retention of title

The goods remain our property until full payment is received.

9. Warranty and Liability

(1) The statutory warranty rights apply.

(2) We shall be liable without limitation in cases of intent, gross negligence and in cases of injury to life, body or health.

(3) In the event of a slightly negligent breach of essential contractual obligations, we shall only be liable for the foreseeable damage typical for this type of contract.

10. Dispute Resolution

(1) The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr

(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final Provisions

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) Should individual provisions of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provisions.

FAQ – Frequently Asked Questions

How do your jeans fit?

Our jeans are generally true to size . Information regarding the fit (e.g., "runs large/small") can be found directly in the respective product description.

Which size should I choose?

Please refer to our size chart . If you are between sizes or unsure, we generally recommend choosing the smaller size for styles with a high stretch content.

How does a return or size exchange work?

Returns and size exchanges can be easily registered via our returns portal . Simply select either a refund or a free size exchange.

Where are your jeans manufactured and processed?

Our jeans are manufactured exclusively in a factory in Istanbul, a family-run business with whom we have worked closely for many years. All production steps, from cutting and sewing to stone washing and hand-finishing processes, take place in one location. This ensures that our fit, cut, and quality standards are consistently maintained.

The higher price is primarily due to the handcrafted production, the elaborate washing processes, and the small production runs. Our jeans are not mass-produced; they are deliberately made in limited quantities.

We source our fabrics from the renowned manufacturer ISKO, which stands for the highest quality and holds all relevant certifications. Istanbul, in particular, is considered one of Europe's leading locations for high-quality denim production, especially in the areas of washing and finishing, where decades of experience and specialized know-how are at stake.

Since we work exclusively with one manufacturer, we are regularly on-site and visit the production facility once or twice a month. This close collaboration allows us, as two family businesses, to benefit from each other and continuously improve our processes, particularly in the areas of sustainability and responsibility.

We can therefore confidently say: Our jeans are fairly produced to a high standard and entirely in Europe, with a great deal of handcraftsmanship, experience, and attention to detail. We hope this information is helpful. Please feel free to contact us with any further questions.

Are there any further questions?

You can contact us via our contact page ! We're happy to help.