OS Platform

The EU Commission provides a platform for extrajudicial
This gives consumers the opportunity to
Disputes relating to your online order first
to be settled out of court.

The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/

Our email address for consumer complaints is: kontakt@gluecksstern.de

We are prepared to participate in a dispute resolution procedure before a recognized consumer arbitration board.