Dispute resolution
OS Platform
The EU Commission provides a platform for extrajudicial
This gives consumers the opportunity to
Disputes relating to your online order first
to be settled out of court.
The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/
Our email address for consumer complaints is: kontakt@gluecksstern.de
We are prepared to participate in a dispute resolution procedure before a recognized consumer arbitration board.


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