Shipping & Returns

Q: Which size should I choose?

Please feel free to consult our size chart . If you are between two sizes or unsure, we generally recommend the smaller size for models with a high stretch content.

Q: Are there any further questions?

You can contact us via our contact page ! We are happy to help you.

Questions about your order

Our customer service will be happy to assist you with all questions regarding your order.
E-mail: onlineshop@gluecksstern.de

Shipping

Shipping takes place from our warehouse in Ostrach, Germany.

Orders are usually processed within 24 hours. Orders placed on weekends or public holidays will be processed on the next business day.

As soon as your order leaves our premises, you will receive a shipping confirmation by e-mail with tracking.

Delivery times

The delivery time refers to the period between the conclusion of the contract (order) and the delivery of the goods.

Estimated delivery times:

Germany: 1–3 working days
Switzerland: 2–4 working days (including customs clearance)
European Union: 2–4 working days
International: 5–12 working days

VAT and customs

For orders within the European Union and for deliveries to Switzerland, VAT and customs duties are already included in the stated price (shipping from Germany).

For deliveries to countries outside the European Union, additional import duties or customs fees may apply. These are to be borne by the buyer.

Returns

As a responsible company, we value conscious purchasing decisions. However, if a return is necessary, the following applies:

Return period
You have the right to cancel your order within 30 days of receipt of the goods without giving any reasons.

The period begins on the day on which you or a person designated by you received the goods.

Return costs

In the event of cancellation, you bear the direct costs of returning the goods.

For returns, we will provide you with a return label upon request:

Germany: €2.99
Rest of Europe: €4.99

The use of this label is voluntary. Alternatively, you can organize the return independently via a shipping service provider of your choice.

Returns from Switzerland

Glücksstern
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen
Switzerland

For forwarding to Germany and processing by the service provider, service and forwarding costs of CHF 15 will be incurred. These only arise when using this return method.

Free returns

If there is a defect or if a mistake on our part is the cause of the return, we will of course cover the return costs.

FAQ – Frequently Asked Questions

How do your jeans fit?

Our jeans tend to run a bit large, as their flexible material quality allows them to adapt comfortably to the body. For the ideal fit, we recommend choosing one size smaller. Detailed fitting notes can also be found in the respective product description for each model.

Which size should I choose?

Please feel free to consult our size chart. If you are between two sizes or unsure, we generally recommend the smaller size for models with a high stretch content.

How do returns or size exchanges work?

Returns and size exchanges can be conveniently registered via our returns portal. There, you simply choose refund or free size exchange.

Where are your jeans made and processed?

Our jeans are exclusively manufactured in a factory in Istanbul, a family-run business with which we have been working closely for years. All production steps, from cutting and sewing to stone washing and manual finishing processes, take place in one location. This ensures that our fits, cuts, and quality standards are consistently maintained.

The higher price primarily results from the artisanal craftsmanship, the elaborate washes, and the small production quantity. Our jeans are not a mass product; rather, they are deliberately produced in limited quantities.

We source the fabrics used from the renowned manufacturer ISKO, which stands for the highest quality and holds all relevant certifications. Istanbul, in particular, is considered one of Europe's leading locations for high-quality denim production, especially in the areas of washing and finishing, where decades of experience and specialized know-how are available.

Since we work exclusively with one manufacturer, we are regularly on site, visiting the production one to two times a month. This close exchange allows us, as two family businesses, to mutually benefit from each other and continuously develop our processes, especially in the areas of sustainability and responsibility.

Thus, we can confidently say: Our jeans are produced fairly, with high quality, and entirely in Europe, with much manual labor, experience, and attention to detail. We hope this insight is helpful. Please feel free to contact us at any time with further questions.

Are there any further questions?

You can contact us via our contact page! We are happy to help you.